Privacy Policy
Last updated: July 2026
At DrugCover, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, why we collect it, how long we keep it, who we share it with, and the rights you have regarding your personal data.
This Privacy Policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Data Controller
The data controller responsible for processing your personal data is:
DrugCover
French Simplified Single-Shareholder Company (SASU) – Mission-Driven Company
Registered Office:
4 Rue Arsène Claudy, Building A
69009 Lyon
France
Registered with the Lyon Trade and Companies Register (RCS): No. 943 824 250
Email:
2. Information We Collect
We collect only the personal information necessary to provide our services.
Online Orders
Information collected
-
First and last name
-
Billing and shipping address
-
Email address
-
Phone number
-
Payment information
-
Order details
Purpose
-
Processing and delivering your orders
-
Customer support
-
Billing and accounting
Legal basis
Performance of a contract.
Customer Account
Information collected
-
Name
-
Email address
-
Password
-
Order history
Purpose
Creating and managing your customer account.
Legal basis
Performance of a contract.
Business Quote Requests
Information collected
-
Name
-
Business email
-
Company name
-
Phone number
-
Estimated order quantity
-
Message
Purpose
Preparing quotations and responding to business enquiries.
Legal basis
Pre-contractual measures taken at your request.
Newsletter
Information collected
-
Email address
Purpose
Sending news, product updates and promotional offers.
Legal basis
Your consent.
You may unsubscribe at any time by clicking the unsubscribe link included in every email.
Website Analytics
Information collected
-
Pages visited
-
Device information
-
Browser information
-
Time spent on the website
-
Navigation data
Collected through Google Analytics and Microsoft Clarity.
Purpose
Understanding website performance and improving the user experience.
Legal basis
Your consent where required by applicable law.
3. Who We Share Your Information With
Your personal information may be shared only with service providers that help us operate our business, including:
-
Wix Online Platform Limited (website hosting and online store)
-
Stripe Payments Europe Ltd. (card payments)
-
PayPal (Europe) S.à r.l. et Cie, S.C.A.
-
Apple Pay
-
Google Pay
-
Shipping providers
-
Google Analytics
-
Microsoft Clarity
We never sell or rent your personal information to third parties.
4. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area.
Whenever this occurs, appropriate safeguards such as the European Commission’s Standard Contractual Clauses or other legally recognized transfer mechanisms are used to protect your personal information.
5. Data Retention
We retain personal information only for as long as necessary.
Typical retention periods include:
-
Order and accounting records: as required by applicable legal obligations.
-
Customer accounts: until the account is deleted or becomes inactive.
-
Business enquiries: up to three years after the last contact.
-
Newsletter subscriptions: until you unsubscribe.
-
Analytics data: up to 13 months where applicable.
6. Data Security
DrugCover implements appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration or destruction.
Our website is hosted by Wix, which applies industry-standard security measures.
7. Your Rights
Depending on your country of residence and applicable laws, you may have the right to:
-
Access your personal data
-
Correct inaccurate information
-
Request deletion of your data
-
Restrict processing
-
Object to processing
-
Receive your data in a portable format
-
Withdraw your consent at any time where processing is based on consent
To exercise any of these rights, please contact:
We will respond within the time limits required by applicable law.
If you are located in the European Union, you also have the right to lodge a complaint with your local data protection authority.
8. Cookies
Information about our use of cookies is available in our Cookie Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page and will indicate the date of the most recent update.
Contact
If you have any questions regarding this Privacy Policy or the way your personal information is processed, please contact us at: